REFUND & RETURN POLICY

DO NOT SHIP YOUR RETURN BEFORE FIRST CONTACTING US

Please email primalperformancesupps@gmail.com

1. RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since the date of your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

It must be in the original packaging. 

We require a receipt or proof of purchase and an order number to complete your return. 

2. REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed. A credit will automatically be applied to your account, or a refund will be issued to the original payment method within 5-7 business days. 

3. LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven't received a refund yet, first recheck your bank account.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund, you can reach us for support at primalperformancesupps@gmail.com.

4. SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded; unfortunately, items on sale cannot be refunded.

 5. DAMAGE & EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, you can reach us for support.

6. FRAUD & CHARGEBACKS

We take fraud and chargebacks very seriously. Depending on the severity, it will result in serious repercussions ranging from disabling your purchase ability, law enforcement involvement, and legal action. 

7. SHIPPING

Products need to be returned in the original package to the following address:

 

DO NOT SHIP YOUR RETURN BEFORE FIRST CONTACTING US

Please email primalperformancesupps@gmail.com OR create a ticket through the website to reach our support.

1. RETURN POLICY

Our policy lasts 14 days. If 14 days have gone by since the date of your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

It must be in the original packaging. Apparel must be unworn, unwashed, with tag(s), and in new condition.

We require a receipt or proof of purchase and an order number to complete your return. 

2. REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed. A credit will automatically be applied to your account, or a refund will be issued to the original payment method within 5-7 business days. 

3. LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven't received a refund yet, first recheck your bank account.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund, you can reach us for support atprimalperformancesupps@gmail.com.

4. SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded; unfortunately, items on sale cannot be refunded.

5. INTERNATIONAL RETURNS

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. 

The customer's responsibility is to check and see if your country allows the shipment of products you ordered (or wish to order). 

Any duties or taxes that may apply to your order are your responsibility.

If for whatever reason, your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policies. 

6. DAMAGE & EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, you can reach us for support.

7. FRAUD & CHARGEBACKS

We take fraud and chargebacks very seriously. Depending on the severity, it will result in serious repercussions ranging from disabling your purchase ability, law enforcement involvement, and legal action. 

8. SHIPPING

Products need to be returned in the original package to the following address:

2885 N Berkeley Lake Road Ste 20. Duluth GA, 30096

 Depending on the return reason, you will be responsible for paying for your shipping costs for returning your item. 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.